Refund and Returns Policy

Order Cancellation Policy

By law you have the right to cancel your order within 14 days of receipt. Each item must be returned to us in its original condition however. This means new, unused and complete unopened packaging fit for resale. If any Free gifts tied in with the order have been received these must also be returned.

Goods delivered will be required to be returned at your own expense* whereupon we’ll issue a refund direct to the purchaser’s card upon receipt.  This refund will include the original delivery charge only. You will be required to return the goods within 14 days of receipt.

*Where you are withdrawing from your purchase within 14 days of delivery and there has been no error on our part, nor are the goods faulty or damaged, we will refund only the cost of the item/s and the original delivery charge. We will not refund the cost of returning the item back to us.

We reserve the right to cancel any orders received but not yet shipped (refund in full) at our discretion.

Your statutory rights are not affected.

 14 Day Refund Policy

Use the Returns form & label included with your delivery following the simple instructions stated. If you lose this form please contact us on 0800 018 4416 for advice.

If you are returning an item because of an error on our part or because items are damaged, defective or deemed not fit for purpose, we will refund the delivery charges incurred in sending the item to you and pay your [reasonable] costs of returning it to us*.

*We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective, or after the 14 day cooling off period.

Your statutory rights are not affected.

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